2025: The Year of AI Agents
AI agents are poised to redefine the way we interact with technology. Over the past few months, industry giants like OpenAI, Microsoft, and Google have been racing to carve out their share of this rapidly expanding market. These AI-driven tools go beyond simple chatbots, taking action, automating workflows, and even making decisions. While large tech firms are integrating AI agents into their ecosystems, smaller but innovative platforms are also emerging, offering solutions tailored to specific industries and business needs.
One such company making significant strides in this space is Jotform. With its latest innovation, JotForm AI Agents, the company is introducing an accessible and cost-effective approach to AI-driven automation.
AI Agents and the Shift Toward Actionable AI
AI agents differ from traditional chatbots by moving beyond conversation and performing actual tasks, such as booking appointments, sending emails, or processing transactions. Over time, chatbot technology has evolved—from simple, rule-based scripts to AI-powered models capable of engaging in more human-like interactions. AI agents take this even further by autonomously retrieving information, connecting with external systems, and executing tasks without constant human input.
JotForm’s Evolution and AI Agent Capabilities
JotForm has grown from a simple WYSIWYG form builder into a full-fledged platform for data collection, workflow automation, and online payments. Now, with JotForm AI Agents, the company is leveraging large language models (LLMs) to simplify AI-driven automation for businesses and organizations.
At CiviLaw.Tech, we have extensively used JotForm to accelerate development and reduce costs for clients. One of the most impactful implementations is the Kansas Protection Order Portal (KSPOP), where JotForm’s guided interviews streamline intake processes, improving legal aid access for thousands of users.
We also had early access to JotForm’s AI Agent builder and explored its capabilities in comparison to the custom AI chatbot solutions we developed for the state of Nevada. The Nevada Self-Help Chatbot marked the first generative AI-powered chatbot in a court system, requiring significant investment, customization, and compliance with strict legal and security standards. In contrast, JotForm’s AI Agent offers an out-of-the-box solution, making AI-driven automation more accessible and cost-effective for organizations that don’t have the resources to develop their own systems.
Nevada's Self-Help Chatbot is the first publicly available court-supported generative AI Chatbot in the Nation.
What Sets JotForm’s AI Agent Apart?
JotForm’s AI Agent is designed for businesses and organizations seeking a no-code solution that integrates AI-driven automation with forms, workflows, and customer interactions. While there are many AI agent solutions on the market, JotForm’s approach is unique in its combination of usability, scalability, and flexibility.
Here are some standout features that make JotForm AI Agents an interesting alternative to both custom-built AI systems and other off-the-shelf AI chatbots:
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Multi-Channel Deployment – The AI Agent can function as a standalone page or be embedded into phone, SMS, WhatsApp, or web chat, eliminating the need to build multiple solutions for different platforms.
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Dynamic Knowledge Base – Using retrieval-augmented generation (RAG), JotForm’s AI Agent allows organizations to train it with custom data by uploading FAQs, manuals, or linking to live web content for real-time updates.
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Conditional Actions & Automation – The AI Agent can trigger actions based on user input, such as sentiment analysis, predefined conditions, or specific workflows. It can show custom messages, fill out forms, display buttons, play videos, or redirect users.
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Continuous Learning & Improvement – The AI Agent tracks interactions to identify knowledge gaps, prompting for additional data when needed to improve accuracy over time.
Custom Actions: In this example, we create a specific answer to show users when a specific sentiment is detected.
Technology and Security
When evaluating a generative AI solution, it’s crucial to understand how data is handled by the chosen large language model (LLM). JotForm AI Agents are powered by OpenAI’s GPT-4o via OpenAI’s API, ensuring secure and intelligent automation.
User data is not used to train or improve AI models. OpenAI stores API interactions for 30 days for abuse detection and then permanently deletes them. No user data is retained for training purposes.
Currently, JotForm AI Agents are included in all existing plans, including the free tier, but come with limits on the number of agents, sessions, and resource usage. For organizations requiring higher security and compliance, JotForm offers an enterprise plan with enhanced safeguards.
JotForm AI Agent vs. Fully Custom AI Solutions
JotForm’s AI Agent offers a practical middle ground between fully customized AI solutions and basic AI chatbots. While custom AI projects, such as the Nevada chatbot we developed, provide deep customization and regulatory compliance, they also require significant investment in terms of time, money, and technical expertise.
JotForm’s AI Agent, on the other hand, is ideal for businesses, legal aid groups, and organizations looking for an affordable and scalable AI-driven automation tool that doesn’t require complex development or maintenance.
At CiviLaw.Tech, we develop self-help portals that bridge the gap between technology and access to justice. If you're considering integrating an AI Agent for customer support, workflow automation, or legal tech solutions, we can help.
With our experience building AI-powered tools for courts and legal aid organizations, we can guide you through the process and help you choose the right AI solution—whether it’s JotForm AI Agent or a custom-built platform tailored to your needs.
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