Tailored Approach
We develop custom, cost-effective, and efficient solutions that fit your unique needs.
Education & Resources
The self-help portal provides clear and easy-to-understand information on common legal processes. It includes a detailed FAQ section, a directory of helpful resources, and instructional videos to guide users. By offering accurate and reliable resources, the portal helps reduce confusion, empowers users to take informed steps, and minimizes the burden on courts by addressing common questions upfront.
Generative-AI Powered Chatbots
Integrated into the self-help portal, the AI-powered chatbot provides instant, accurate answers to legal questions using Retrieval-Augmented Generation (RAG). Trained on verified legal materials, it minimizes misinformation and directs users to relevant resources. An admin section allows updates to the knowledge base and response monitoring, ensuring accuracy. This tool helps users navigate legal processes while reducing court inquiries.
Eligibility Reviews
The self-help portal’s eligibility review is a key feature, helping users determine if they qualify for legal actions before starting. Using established screening methods, it provides a quick and clear assessment, saving users time and reducing court workload. This system helps courts manage cases more efficiently by identifying complexity early. Designed with input from legal experts and tested for usability, it ensures an accessible, unbiased, and culturally sensitive experience.
Court Form Packet Preparation
The self-help portal simplifies legal paperwork with guided interviews that use plain language and a user-friendly design. These step-by-step questions help users provide the right information easily, ensuring accuracy. Users can access helpful legal explanations along the way and save their progress if needed. Once complete, the system generates ready-to-use forms that can be filed independently or submitted electronically, depending on the setup. This feature makes complex legal processes more accessible, reducing errors and saving time for both users and the court.
E-Filing Integrations
Our self-help portal is e-filing ready, designed to securely submit completed court form packets directly to the court’s system. While the portal is already configured for electronic filing, final integration depends on collaboration with the court. We use secure methods and flexible connection options to integrate with case management or other court systems. This ensures a seamless, efficient process that saves time for both users and the court while reducing paperwork and processing delays.
Submission Management
Our proprietary dashboard gives court staff full visibility into submissions, allowing them to track, review, and troubleshoot cases in real time. It offers advanced analytics and triage insights to support efficient case management. Access can be customized for statewide oversight or restricted to specific courts and counties, ensuring security and proper data governance. This tool helps streamline workflows, reduce errors, and improve processing efficiency.
Analytics Dashboard
Our secure dashboard offers multiple levels of analytics to help courts gain valuable insights. A simple overview provides quick submission trends, while advanced analytics powered by generative AI analyze multiple data points for deeper understanding. For courts needing in-depth research, raw data exports allow data scientists and researchers to conduct customized analysis. These tools help courts optimize resources, improve decision-making, and enhance efficiency, all while ensuring secure and flexible data access.
Data Retention
Our self-help portal follows a strict data retention policy to protect sensitive information. Identifiable data is automatically deleted after the designated retention period, ensuring user privacy. Only anonymized data is retained for analytics and system improvements. This approach balances security with performance tracking, allowing courts to gain insights while safeguarding user information.